Total Cars

1880, 166 Geary St. 15th Floor Suite # 92, CA, San Francisco, US, 94108

+1 (628) 946 9467

301 OJ House, Minami Azabu 2-10-13, Minato-ku, Tokyo, Japan


Terms & Conditions


1.1 User Agreement

The Owner of these General Terms and Conditions for Auction Purchases (in short, “Auction Terms“) shall be (Commercial Register: District Court of Tokyo). The object of these Auction Terms is to regulate the sale of movable property by the Owner, businesses, or private persons (hereafter referred to as the “Seller”) to persons who are also businesses (hereafter referred to as the “Buyer”).

Sales shall be arranged and conducted via These Auction Terms form the legal basis between, the Seller and the Buyer (the “contracting parties”). Where reference to “vehicles” is made in these Auction Terms, they may also include other objects for sale at an auction.

The current version of the following Auction Terms shall also apply for future transactions between the contracting parties. Other general business terms shall not apply here, even if not explicitly contradicted.

1.2 Exemption from Liability

The User of the Internet platform shall release from all claims that other Users or third parties may make against, whether through violation of their rights in the offers and subject matter a User places on the website, or through his using the website for other purposes. The User shall also bear the costs of any legal defense may require, including all court and solicitor's costs. This shall not apply if the User is not responsible for the infringement.

2.1 Registration Procedure

A User must register to use all the services offers. No-one is entitled to register at Registration is free and carried out by the User opening a user account and agreeing to these Auction Terms. By registering, a contract on the use of the Internet platform is concluded between and the User.

The data provided for at registration must be accurate and complete. Should there be a change in user data after registration, the User shall be obliged to notify of this change at once. Upon registration, the User shall select a Username and password. The User's name may not violate third party rights, particularly not trade names or copyrights. The password must be kept confidential. The User shall be liable for the misuse of a User name or password. A User's account is not transferable.

2.2 Use of the Internet Platform

The Internet platform and other websites may contain links to other Internet sites. has no influence on the design and subject matter of these site links. shall not be responsible for the topicality, accuracy, entirety or quality of the information provided on them and expressly dissociates itself from all subject matter on any such sites.

When using websites, the User is not entitled to employ any devices, soft-ware or other practices likely to affect the functioning of the Internet platform. The User may not employ any measures likely to result in unreasonable or excessive infrastructure loads. Subject matter on the Internet platform may not be copied, passed on, used or reproduced in any way without the owner's prior permission. This shall also apply for “robot/crawler” search engine copies, “screen scraping” and other automatic devices.

The layout of websites may only be reproduced and/or used on other websites with prior written permission.

2.3 Freezing of Accounts may freeze a user account at any time, especially in the case of violations against the general and particular Auction Terms. As soon as a user account is frozen, the User may no longer use the website or re-register without express permission.

2.4 Termination of Contract

The User may terminate his user contract at any time, without notice. Written notification or an e-mail to shall serve to state termination.

3.1 Auction Conditions

Users may not manipulate the course of an auction by making bids via another user account or through the express intervention of a third party. The Seller, in particular, shall be prohibited from placing bids on the objects he is auctioning during the bidding period. The auctioning of objects is prohibited where their tendering, sale, or purchase violates the statutory regulations or the rules of common decency. In particular, objects may not be described or put up for auction if their advertising, tendering or sale violates copyright and intellectual property rights, industrial property rights or any other rights (e.g. the right to one’s own image, name and personality).

3.2 Auction Procedure

The beginning, end and course of an auction shall be controlled by It reserves the right to cancel or alter scheduled auctions. Only in exceptional cases shall be entitled to invalidate auctions without given reason, without a legal claim ensuing on the User's part. Invalidation may take place before or during an auction.

3.3 Placing Items for Auction

The Seller must place objects for auction in the appropriate category, with a correct and complete written and illustrated description. This shall include an accurate indication of all the essential properties and features required to make a purchase, and any defects likely to reduce the object's value, i.e be a truthful statement of its actual condition. Furthermore, the Seller must give Users full information as to who owns the object under tender, the owner's right to put it up for auction, and the details of payment and collection.

The description and images used must not violate third party rights and must refer solely to the object under tender (original photographs). Descriptions, drawings and photographs may not contain any advertising for anything other than the object under tender, and especially not include links to a personal website, telephone numbers, etc.

Where is the Seller, objects being auctioned will be described by a contract partner or service provider, without conducting a second appraisal.

3.4 Description Discrepancies

Should, in the Buyer's view, the defects of an object on auction exceed those described by the Seller, is entitled to obtain an expert opinion, which shall be binding for the partners to the contract. The ensuing costs shall be paid by the party responsible for an established or non-established discrepancy; if only a slight, or no discrepancy is ascertained, the ensuing costs shall be borne by the Buyer. Faulty descriptions of objects worth up to USD 1000.00 are deemed immaterial and will not be contemplated. See Sect. 4.3.1. for further information.

3.5 Placement

By placing an object on an website, the Seller declares his prior binding acceptance of a Bidder’s highest offer at the end of the bidding period, as long as the bid meets the minimum stipulated price. The Seller also expressly declares his agreement to sell the auctioned object to the bidder should no higher bids be made.

3.6 Bidding Rules, Binding Period

The Bidder shall make a bid by entering a sum of money within the bidding period. All offers shall be gross amounts. Should two bidders offer the same price, the first bid to be entered shall be considered the higher.

The Bidder's bid shall be binding until invalidated by a higher bid. Should the Bidder not be outbid and the floor price not met, the offer shall remain valid for a 48-hour period (working days) following the end of the online auction, unless another ruling is agreed to.

Bids already submitted may not be lowered or invalidated unless the Bidder has legal permission to do so, for example via the rescission regulations of the Japan Civil Code. All submitted bids will be registered and stored by It will resolve any uncertainties that arise regarding bids in a manner binding for all the contracting parties.

3.7 Sales Agreement

As long as the floor price is attained, at the end of the online auction a sales agreement will be concluded between the Seller and the highest bidder, in which their rights and obligations shall primarily be in accordance with Sections 4, 5, and 6 of these Auction Terms.

When an object has been purchased, shall send the sales contract to the Seller and the Buyer. The contracts sends must be checked for accuracy. At the same time, they will be placed on the respective user accounts at

4.1 Location

Purchased vehicles/objects must be collected by the Buyer at his own expense, from the location stated by the Seller in his notice of sale or on the website. The Seller shall provide the address of the location. Should no exact address be indicated in the postal code area, the vehicle shall be picked up at the Seller’s address.

4.2 Collection Deadline / Lump Sum Compensation

All vehicles must be collected by the Buyer at the stated location, within 5 working days of receiving a so-called "notification of release". Notification generally follows immediately after payment of the purchase price has been received.

Where payment is not handled by, the Buyer is obliged to pick up vehicles within 5 working days after receiving electronic sales contracts. Should these terms not be complied with, reserves the right to invalidate the purchase due to default (of the payment periods stated in the contract and the final date of payment stated in the invoice) and to market the vehicle elsewhere. The Buyer shall be sent a reminder to pay that states the lump compensation sum, following which he shall be invoiced for the auction fees, an additional handling fee of $500.00 and, if need be, any price reductions resulting from a subsequent sale and any demurrage costs incurred by the dealer. The Buyer shall be permitted to provide proof that incurred significantly lower damages or none at all.

4.3 Buyer’s Warranty Claims for Defects

Conditions / Inspection

The sale of second-hand objects shall essentially be on a "purchase as is” basis, i.e. without any warranty. The Buyer is therefore obliged to inspect a vehicle thoroughly prior to acceptance, to determine whether it matches the description of the vehicle under auction. Obvious defects likely to impair the object's value must be contested on the spot, and the Seller and reprimanded within 48 hours. must be notified by telephone of such defects prior to this on: +813 6435 2269 1, by Telefax, on: +81 3 6733 8578 or by email, at: ; failing a Fax message, immediate written notification should also be sent. The vehicle shall remain at the same location.

Should a vehicle diverge from the vehicle description in ways not apparent before collection, even during proper inspection, substantiation of such defects should be presented to within 5 working days in the form of an expert's report . The report should include particulars on whether the unnoticed defect already existed before collection. Only the reduced market value of the vehicle as stated in the expert's report may be reimbursed, less a sum of $500.00. No claims will be recognized if a vehicle is collected and driven more than 100 KM under its own power. In addition, Section 3.4 and Section 7 (regarding the deduction of $1000.00) shall apply.

Price Reductions Sections 3.4 and 4.3.1 shall apply in the event of a substantial discrepancy in the description. Section 7 shall remain unaffected.

5.1 Transfer of Risk

When a vehicle is accepted, the risk of accidental deterioration and destruction shall pass to the Buyer or his agent.

5.2 Seller's Obligations

Particulars on how the object under auction is equipped and descriptions of its condition shall be drawn up by the Seller, or the experts engaged by him, and be incorporated in the descriptions to the best of their knowledge and belief.

5.3 Seller 's Rights

The Seller shall be entitled to withdraw from a contract should the Buyer declare his credit status incorrectly, stop payments or have applied for insolvency or composition proceedings for his assets.

Should the sold object be damaged, lost or destroyed before risk is transferred to the Buyer, through no fault of the Seller, the Seller shall be entitled to withdraw from the sales agreement if he reports the damage, loss or destruction to the Buyer at once and returns the purchase price to him immediately.

No further claims shall exist after a withdrawal and purchase price reimbursement of this kind.

6.1 Purchase Price and Tax

Buyers from the Federal Republic of Germany

The purchase price shall be equivalent to the highest bid, and, unless other arrangements for the respective vehicle are expressly stated in its sales description, shall include the statutory rate of Turnover Tax (on the gross purchase price) applicable in Japan. The Seller shall provide Japanese buyers with a proper invoice indicating the net purchase price and the statutory Turnover Tax applicable. However, the preceding sentence shall not apply if the sale is subject to differential taxation according to Section 25a of the Turnover Tax Law.

Buyers from other countries than Japan

Before placing bids on objects subject to regular Turnover Tax, Buyers from outside of Japan must notify the Seller in writing of their valid international Turnover Tax identification number; Turnover Tax need not be paid on the net purchase price, so the purchase price shall only be the net purchase price.

Buyers from Non-EU States (Third Countries)

Buyers from non-EU states (third countries) must pay the Seller a security deposit as per agreed upon.

6.2 Payment , of 2-10-13 , in 106-0047 Minami Azabu Minato Ku Tokyo Tokyoam, will issue a gross invoice for all vehicles sold through this platform. The purchase price must be paid in full to by bank transfer, prior to collection. The transfer must be effected within 3 working days after a bid has been accepted. may put vehicles not paid for within this period up for sale elsewhere. In this case, will send the Buyer a written request for final payment with a deadline of 1 working day, notifying him that the vehicle will be offered for sale elsewhere, and stating any differential amounts or additional expenses this will entail. Any bank fees incurred shall be paid by the Buyer.

If is not the Seller, the Buyer shall pay the purchase amount when the vehicle's official registration papers and any other vehicle-related documents are exchanged at the time the vehicle is handed over.

The goods shall remain the property of the Seller until full payment has been effected.

6.3 Fees

The Buyer and Seller shall each pay auction fees according to the amounts stipulated in the current price list.

When a vehicle is sold to a foreign Buyer, shall charge a document handling fee and escrow fee if services are applied at the cost as per the fee chart of , which shall be paid by the Buyer.

Fees are due immediately after receipt of the invoice and may be remitted by bank transfer. The amount stated on the invoice shall include (in writing) the Value Added Tax applicable on the date of issue. Invoicing shall be by post; simultaneously the invoice will be placed online, so accessible for printing out on the respective User's account. Section 6.2 shall apply in this case; the User will be in default after a period of two weeks following the invoice date and be sent no reminder to pay.

The fee due to will be credited to the respective partner to the contract if the other partner to the agreement does not duly fulfill a contract concluded via the website.

7.1 Limitation on Liability

Without exception, shall only be liable to compensate for damages – on whatever legal grounds – in cases of specific intent and gross negligence. In cases of simple negligence, shall only be liable for:

a. Damages from injury to life, limb or health;

b. Damages from violation of a fundamental contractual obligation (an obligation which facilitates the proper execution of a contract through its fulfillment and on the compliance of which the contracting partners may always rely). In this case, however, the liability of shall be limited to the replacement of foreseeable, standard damages.

The limitations on liability resulting from this section shall not apply should fraudulently withhold a defect or take on a warranty for an object's condition.

8.1 Data Protection

In the event of a contract being concluded between the contracting parties on the Internet platform, will pass on the data they require to contact each other. The contracting partner in question shall agree to passing on his particulars (delivery address, bank account number) to the relevant partner to the contract at the end of the auction period, so the contract may be concluded. This shall only apply to Bidders who have placed the highest bids or to those who become contracting partners due to other agreements.

All partners to contracts are strictly prohibited from engaging in any kind of advertising with the postal or e-mail addresses, or the contact information thus obtained.

In addition, the contracting parties shall agree to their personal data – i.e. particulars collected and/or entered on the Internet platform during the registration process, the setting up and handling of a contract, or any other procedure – being stored on servers. will only process and use such data in the execution and handling of the rights and obligations for which it is responsible under the contractual relationship. shall be entitled to process, use and transfer personal data to the prosecuting authority, even after the end of a User relationship, to help safeguard overriding interests when clarifying misuse of the Internet platform and for prosecution purposes.

9.1 Governing Law, Place of Jurisdiction, Other Provisions

The Seller/Buyer place of performance and place of jurisdiction shall be the Seller’s address, even for legal action, should a claim concerning the payment of bills of exchange or cheques be asserted.

Should the contracting parties be businesses, unless other agreements have been made, only the substantive law of the Federal Republic of Japan shall apply – excluding the UN Convention on Contracts for the International Sale of Goods – for contracts concluded on the Internet platform. The sole place of jurisdiction for legal disputes with shall be Tokyo, Japan.

Should separate parts of these Auction Terms be or become invalid, this does not relieve the Buyer of his obligation to accept the purchased goods and comply with the other terms of the agreement. The validity of the other provisions will not be affected by this. In this case, the contracting parties shall agree that the invalid provision shall be substituted by one that economically comes closest to the original provision.

Buyer’s rights arising from the purchase agreement shall not be transferable.

10.1 Introduction

Detailed privacy notice for personal information collected by When you use our services, we use your personal information. This privacy notice is meant to inform you, the “data subject”, how we use your personal information. Protection of your personal information is important and we encourage you to read this privacy notice. If you have trouble reading this privacy notice or require help to understand it, please contact us (telephone: +81 3 6435 2269) and we will help you the best we can. We also use cookies. Please click on the Cookie Icon in the bottom left corner of the screen for details on how we use cookies.

10.2 Contact

Your personal information is protected by law through the General Data Protection Regulation of Japan.

10.3 People Who Sign Up to Services

When signing up as a user of services you enter into an agreement to which requires your contact information to honor. Your information will be used for the performance of services and to verify your identity.

Unless there is a legal claim we intend to delete, or anonymize, the data collected from you while browsing our sites 1 year after your last login or 5 years after you last purchased or sold any vehicle or goods. Please allow a margin of time as we do not check for information to delete every day.

There are certain cases where we share your personal information, collected when signing up to services, with third parties in order to perform the agreed service. These cases include, but are not limited to, when you sell or purchase vehicles or goods, when you fail to pay legitimate invoices from , when we invoice, when we refund payment, when asked by the authorities in relation to crime investigations and more.

The categories of recipients are:

  • . Financial auditors
  • . Buyer of vehicles or goods you sell
  • . Seller of vehicles or goods you buy
  • . Our bank
  • . Our debt collection company
  • . Our debt recovery company
  • . Digital contract signing company
  • . The authorities
  • . Our partners hosting our web sites and Internet services
  • . Our data backup partners
  • . SMS service providers
  • . Car parks where you retrieve or deliver vehicles or goods
  • . Transport companies transporting vehicles to or from you

We will transfer your contact information to countries outside of the EU union in the cases where you purchase or sell vehicles or goods outside of the EU union. uses a standard contractual clause to ensure proper protection of your personal information in the absence of an adequate decision pursuant to Article 45(3) of the GDPR.

10.4 People Browsing Our Website

We collect information on which pages you visit, which vehicles you look at, which vehicles you add to your favorite list, which campaign brought you to our sites etc. This is used to recommend relevant vehicles to you, for marketing purposes and to optimize the user experience and flow with the goal of improving sales. We also use the information collected to suggest potential buyers to our sales team.

Unless there is a legal claim we intend to delete, or anonymize, the data collected from you while browsing our sites 1 year after your last login or 5 years after you last purchased or sold any vehicle or goods. Please allow a margin of time as we do not check for information to delete every day.

We have a legal interest in optimizing our sales which we believe is a legal reason to collect and process your information based on your browsing our website.

10.5 People Using Service Desk or by Other Means Asking for Support

We are always happy to help when you have issues with our services. We have a legitimate interest in helping our customers to use our services.

We use third party systems for tracking our support requests and the personal information you provide for support purposes might be stored at an external partner.

In cases where you request support for a sub system we might have to share the personal information you provide for support purposes in order to get the required support from our partners.

We will delete, or anonymize, the personal information you provide for support purposes a maximum of two years after your request has been resolved.

10.6 People Who Misbehave

We keep an internal record of users who severely misbehave. This can be that they refuse to pay justified buyers or sellers fees, repeatedly bullying the seller when picking up a car, trying to cheat and much more.

We have a legal interest in keeping our services professional, which very much means that we try to ensure that our buyers and sellers are acting professional.

In cases where a law has been broken or there is a legal claim, we will share this information with relevant parties like:

  • . Authorities
  • . Lawyers

This information can also be relevant for financial auditing as it might be used as documentation for loss of profit. In this case the information will be shared with:

  • . Financial auditors

Unless there is a legal claim, or the offense is so severe that there is legal justification for a longer retention period, we intend to delete or anonymize this information 5 years after you last purchased or sold any vehicle or goods. Please allow a margin of time as we do not check for information to delete every day.

10.7 People Buying and Selling Vehicles

In order to facilitate a sale the buyer and seller must exchange personal information and is providing this information to both parties as part of the agreement made when signing up to services. Some trades are done with a middleman where the buyer and seller do not share personal information. When an auction ends, will try to contact potential buyers as well as the seller and try to negotiate the sale.

We will transfer your contact information to countries outside of the EU union in the cases where you purchase or sell vehicles or goods outside of the EU union. uses a standard contractual clause to ensure proper protection of your personal information in absence of an adequate decision pursuant to Article 45(3) of the GDPR.

Unless there is a legal claim we intend to delete, or anonymize, the data collected from you after 5 years after you last purchased or sold any vehicle or goods. Please allow a margin of time as we do not check for information to delete every day. is legally obligated to report imported and exported goods to INTRASTAT in which case provide them with the, by law, required personal information. is legally obligated to deregister vehicles before export or document that it has been done. When deregistering, your personal information will be shared with the relevant authorities.

10.8 People Who Get a Refund

If we need to refund a payment, we need your bank account information in order to transfer money back to you. You can refuse this if you prefer, but it will mean longer expedition time and that we cannot make a direct transfer. We refund money based on a legal interest in treating our customers fair in order to promote future trade and cooperation.

We will share your account information with:

  • . Our bank
  • . Financial auditors

Your bank account information will be deleted 5 years after the last refund. Please allow a margin of time as we do not check for information to delete every day.

10.9 People Who Refuse to Pay have a legal interest in customers paying what is owed. We will try to collected overdue payments.

When and the customer cannot agree on a way of payment, we will use a third party to recover the money and in that case share relevant personal information with the debt recovery company.

Unless there is a legal claim we intend to delete, or anonymize, the data collected from you 5 years after the last overdue amount was cleared or cancelled. Please allow a margin of time as we do not check for information to delete every day.

10.10 Your Rights

In accordance with the law you have the following rights in relation to your personal data used by :

Right to erasure (“right to be forgotten”) will delete or anonymize your personal information when requested. The deletion of your personal data will be done as soon as possible within one month of receiving your request. Exceptions is only obligated to delete your data if is not obligated by law to keep the information and one of the following applies:

  • . The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
  • . You withdraw the consent given for the collection and processing, and where there is no other legal ground for the processing;
  • . You object to the processing for direct marketing purposes;
  • . Your personal data have been unlawfully processed;
  • . Your personal data have to be erased for compliance with a legal obligation in law to which is subject;
  • . The personal data have been collected in relation to the offer of information society services.

Right to restriction of processing will stop processing your personal data on your request.

Exceptions is only obligated to stop processing your data if one of the following applies:

The accuracy of the personal data is contested by you, for a period enabling to verify the accuracy of the personal data; The processing is unlawful and you oppose the erasure of the personal data and requests the restriction of their use instead; no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defense of legal claims; You have informed of infringement on your interests, rights and freedoms pending the verification whether the legitimate grounds of override yours.

Right to rectification

If you find that we have wrong personal information let us know and we will correct the information.

Right of access by the data subject

It is your right to have a copy of the personal data has on you, first time free of charge. We will provide it digitally unless requested otherwise. More rules apply for visibility into your personal data but all the required information should be covered above. The copy of your personal data will be delivered as soon as possible within one month of receiving your request.

Right to withdraw consent

Where our collection and use of your personal data is based on your consent you can withdraw that consent at any time by contacting

Right to data portability

You are entitled to get a copy of your personal data in a machine readable format. can also send it directly to another company on your request.

Exceptions is only obligated to provide your personal data where:

  • . The data is provided to by you,
  • . The data collection is based on your consent or a contract in which you are a party and